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Noticeboard

 Please note

Phoenix Surgery half-day closures dates for your diary - Thursday 27th April 2017

Tuesday 16th May 2017

 

Thursday 15th June 2017 

As part of a sustainability measure, the practice will be closed for half a day from 3pm on these dates for staff and systems development.

We apologise for any inconvenience caused. We will be providing an emergency-only service modelled around the out of hours GP service.

See below for details of urgent care provider:

NHS 111 - dial 111

CRCH urgent care centre/ Minor Injuries Unit 01209 318010

We thank you for your patience during this time

            

Join our Patient Participation Group!!!

Please see the link in our 'Have your say' section if you are interested in joining our patient participation group.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Contact Details

Our appointment reminder texting service is up and running - please update your mobile number with us today! 

Please keep us fully informed of any relevant changes in your contact details including new addresses outside of our practice area.

Online Registrations

we cannot accept online registrations without a signature and copy's of Photo I.D and proof of address. For quicker, hassle-free registration, please collect the registration forms from reception.

When we are Closed

Please call NHS 111 by dialling 111

Repeat Prescriptions

PRESCRIPTION QUERIES PHONE LINE 9 AM - 1 PM    01209 720003

Please note: we do not take prescription requests over the telephone as dangerous errors can occur.

greenpillsPlease allow two working days for repeat prescriptions. If possible, please bring the tear-off slip to the surgery having ticked the items that  you require, or send in your request by post enclosing a stamped addressed enevelope. From time to time there may be a reminder that you need to see the doctor before any more medication is prescribed.

If you prefer you can order your repeat online by following the link on this page. There is a simple and quick registration process.

***We are unable to send urgent prescriptions directly to the pharmacy.  They will only be available for collection from the surgery. ***

Patient Access Online 

You can now use ’Patient Access’ to book  appointments with a Doctor and request repeat prescriptions for any medications you regularly take online.

(Please note: We will soon be phasing out the surgery website as a tool for requesting medicines online)

To Login to Patient Access click here: https://patient.emisaccess.co.uk/Account/Login or collect a form from reception to register for this service.

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.

You can still use the telephone for booking appointments.

 You can also call in to the surgery to request medication or ask your pharmacy to request medication on your behalf - It’s your choice.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website