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Noticeboard

 Please note

Phoenix Surgery half-day closures dates for your diary - Thursday 27th April 2017

Tuesday 16th May 2017

 

Thursday 15th June 2017 

As part of a sustainability measure, the practice will be closed for half a day from 3pm on these dates for staff and systems development.

We apologise for any inconvenience caused. We will be providing an emergency-only service modelled around the out of hours GP service.

See below for details of urgent care provider:

NHS 111 - dial 111

CRCH urgent care centre/ Minor Injuries Unit 01209 318010

We thank you for your patience during this time

            

Join our Patient Participation Group!!!

Please see the link in our 'Have your say' section if you are interested in joining our patient participation group.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Contact Details

Our appointment reminder texting service is up and running - please update your mobile number with us today! 

Please keep us fully informed of any relevant changes in your contact details including new addresses outside of our practice area.

Online Registrations

we cannot accept online registrations without a signature and copy's of Photo I.D and proof of address. For quicker, hassle-free registration, please collect the registration forms from reception.

When we are Closed

Please call NHS 111 by dialling 111

Practice Policies

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information



 
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